General Delivery Schedules

Please place your orders 2 business days in advance of the required delivery date.

Redeliveries / Redirections

For subsequent attempt or redirection of orders; a surcharge of $10.00 will be applicable. A 50% cancellation charge will be imposed if the arrangement has been made but not delivered. Cancellation is not allowed when the delivery has been attempted.

My Flower Haven will not accept responsibilities for late or non-deliveries under the following conditions: -

1. Recipient is not present at the address given within those hours during which delivery was requested to take place.
2. The address given is incorrect.
3. No such person at the given address.
4. No valid contact number was given for us to make reasonable attempts to contact the recipient in order to execute the order successfully.

Cancellation of Order

Cancellation must be made at least 1 working day before the requested day of delivery.
A charge of $5.35 or 5% of the value of the order, whichever higher, is applicable.
In cases which you request for certain flowers to be specially purchased to fulfill your order, once purchased, only 50% of your order value is refundable.

In the event the order is delivered, cancellation will not be allowed.

For cancellation request received less than the stipulated time, only 50% of the order value is refundable.
Cancellation is not applicable for Third Party items, such as cakes, ice creams, etc.
For Third Party orders, once confirmed cannot be canceled.

Restricted Areas

Kindly note that a $20.00 surcharge will be levied for the following restricted areas:
- Airport Passenger Terminals & Cargo Complexes
- All Military Camps
- All PSA ports, including Singapore Cruise Centre
- Selected Universities' & other Tertiary Institutions' campus.
- Jurong Island & Sentosa

Substitution Policy

At My Flower Haven, we guarantee that your order of flowers or any other perishables will arrive fresh. If the flowers or perishable items you receive are not fresh, My Flower Haven will deliver another item of equivalent value at no charge. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasions due to the seasonal nature of flowers and flower condition/s.

When substitution is necessary, our professional florists will ensure that the 'look and feel' of the arrangement will be maintained, paying special attention to overall shape, size, style and color combination. Our florists will consult and inform you prior to the substitution.

Feedback

Your feedback and comments are important to us. Kindly email them to WeCare@myFlowerHaven.com.sg. Alternatively, you can fax them to 6789 1597.