We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Period. Any information you give to My Flower Haven over the phone, via email and online will be held with the utmost care, and will not be used in ways to which you have not consented. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please email us at WeCare@myFlowerHaven.com.sg

Resale or disclosure of information to third parties

My Flower Haven does not sell, rent, loan, trade, or lease any personal information collected at our site.

We maintain the privacy of your information by having appropriate security safeguards in place and adhere to policies that prevent the unauthorized use of your personal information.

Only authorized personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data

Your Account

My Flower Haven is committed to keeping customer information confidential and used solely for the purpose of serving you better.

In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with us, we will ask you for some relevant information, including:

Your name

Email address

Mailing address

Phone number(s)

Delivery addresses

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

This information allows us to provide you with personalized services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with My Flower Haven. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.

Individual Access and Correction
We allow our customers the right to access their personal information. Customers can access their personal information by using their respective username and password to gain access to their personal information.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or remove your personal data at the member information page or by emailing to our Customer Support.

We will respond to our customer’s request within a reasonable time and we do not charge a fee for providing the information or data requested for.

Login Name and Password
You are solely responsible for maintaining the confidentiality of your login name and password.

You shall immediately notify us if it comes to your knowledge that your password has been compromised or there has been authorized use your account.

Membership Information
In consideration for your use of the services provided by us, you agree to provide true and accurate information about yourself as requested in the New Member Registration Form. You also agree to promptly update your personal information from time to time to keep it true, accurate and current.

You are prohibited for using a login name or email address which breaches the intellectual property or other property rights of any person or entity.

Accuracy and Updating Information

We endeavor to keep our information accurate and up to date. Once you have registered online with My Flower Haven you can check the information we store for your account by visiting our website and logging-in.

If you have any questions please email our Customer Services Team at WeCare@myFlowerHaven.com.sg.

Cookies

Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to our website. On arrival your cookie performs a check with our system, which identifies you and makes it faster for you to log in.

You can modify your browser to prevent this and disable cookies. The information collected is used to identify you unless you modify your browser settings. We may also aggregate this data to perform statistical analyses of the characteristics and behaviour of our registered users and non-registered visitors, in order to help us improve the functionality of our site for our users. Cookies can also be used as a further means of ensuring private and secure purchase sessions are operated within the site.

We may use third-party advertising companies to serve advertisements on our behalf. These companies may also employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. Your browser can be modified to not accept cookies

Security

We take the security issue very seriously. Our online ordering system is based on the SSL 128 bit encryption standard. Provided you are using an SSL-compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.

Information Automatically Logged

We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website primarily for statistical purposes. Your IP address is also used to help identify you and your shopping basket. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. This data can also help us prevent fraudulent activity on the site.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.

Suspension or Termination of Use
We reserve the right to suspend or terminate a customer’s account without notice if the customer has provided us with false, misleading or incomplete registration information or if the customer had violated any conditions in this contract. We have the right to cancel your member and any decision we make in relation to the termination of your account shall be final and binding.

Policy Amendments

My Flower Haven may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.